To determine the reason for the product defect, please perform the following tests:

1. Check that you are using an access point with a 2.4GHz frequency.
2. Perform the following operation to completely delete the internal memory (double break)
   - Disconnect the bridge for 2 seconds.
   - Reconnect the bridge for 10 to 15 seconds
   - Disconnect the bridge for 2 seconds.
   - Reconnect it again.     
3.   Perform the pairing procedure for the bridge again.

If you still encounter problems, please contact the Somfy hotline.