FAQ

FAQ

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(5) 2024-09-19 13:28:00.0

How to create a new group that controls several equipements with Ysia® Patio io?

(7) 2024-09-19 13:27:00.0

I want to use a group with my electrical venetian blinds and my roller shutters. How can I do it with Ysia® Patio io?

(4) 2024-09-19 13:26:00.0

Why my product controled by Ysia® Patio io doesn't react in the good way?

(5) 2024-09-19 13:26:00.0

Why my pergola controled by Ysia® Patio io, doesn’t react in the good way?

(4) 2024-09-19 13:25:00.0

Why a “battery” pictogram appears on Ysia® Patio io screen’s corner?

(2) 2024-09-19 13:24:00.0

How to change batteries on Ysia® Patio io?

(5) 2024-09-19 13:24:00.0

Why the name is shortcuted under the pictogram of the Ysia® Patio io channel?

(6) 2024-09-19 13:23:00.0

How can I prevent a motor to react automatically when there is sun with Ysia® Patio io? How can I block scenarios launched by TaHoma?

(3) 2024-09-19 13:22:00.0

How to edit an existing channel of Ysia® Patio io?

(3) 2024-09-19 13:20:00.0

The screen of Ysia® Patio io is too bright or not enough, can I change it?

(6) 2024-09-19 13:19:00.0

After resetting Ysia® patio io, why are unwanted products moving when using a channel?

(0) 2024-09-19 13:19:00.0

Is Ysia® patio io compatible with io velux products?

(3) 2024-09-19 13:17:00.0

Is it possible to personnalize the pictogram of each channel of Ysia® Patio io?

(3) 2024-09-19 13:16:00.0

How to create a new channel on Ysia® Patio io?

(4) 2024-09-19 13:16:00.0

How to pair Ysia® Patio io to a new equipement?

(2) 2024-09-19 13:15:00.0

Can I install the wall bracket for Ysia® Patio io outside?

(3) 2024-09-19 13:12:00.0

What kind of equipment Ysia® Patio io can control?

(7) 2024-05-28 10:04:00.0

How to configure scenes on Amy® scene player wall switch?

(6) 2024-05-28 10:02:00.0

How to visualize the battery level of Amy® io ?

(6) 2024-05-28 10:00:00.0

What are the benefits of compatibility between Amy® io and the TaHoma app?

(5) 2024-05-28 09:58:00.0

How to activate/deactivate the indoor temperature sensor data feedback of Amy® io in TaHoma app?

(13) 2024-05-28 09:41:00.0

How to add Amy® io and its indoor temperature sensor in TaHoma?

(5) 2024-03-13 08:08:00.0

Which sensors can I use with the comfort thermal scene?

(5) 2024-03-13 08:02:00.0

How does the Thermal comfort scene work in winter mode?

(6) 2024-03-13 08:02:00.0

How does the Thermal comfort scene work in summer season?

(10) 2024-03-13 07:49:00.0

How to create and modify a thermal comfort scene with TaHoma?

(10) 2024-03-13 07:47:00.0

What is the purpose of the thermal comfort scene?

(4) 2024-02-19 09:08:00.0

How to install Amy® sun protect io to get the best performance?

(2) 2024-02-19 09:07:00.0

How does Amy® sun protect io automation work?

(8) 2024-02-19 09:03:00.0

I feel that Amy® sun protect io preset automatism threshold isn’t sticking to my sensitivity to temperature. How to adapt it?

(3) 2024-02-19 09:02:00.0

How to optimise Amy® sun protect io automation?

(3) 2024-02-19 09:00:00.0

How and when deactivating Amy® sun protect io automatism?

(7) 2024-02-19 08:55:00.0

What is the LPM (Low Power Mode) compatibility and why should I deactivate it on Amy® io?

(1) 2024-02-19 08:54:00.0

Does all Amy® io embed a temperature sensor?

(0) 2024-02-19 08:53:00.0

Could Amy® io control point replace TaHoma® to meet RE2020 requirements?

(2) 2024-02-19 08:52:00.0

What are the minimum and maximum temperatures measured by Amy®?

(1) 2024-02-19 08:51:00.0

What happens if Amy® io runs out of batteries?

(3) 2024-02-19 08:51:00.0

Is the Amy® io autonomy reduced if the sensor feedback is activated?

(4) 2024-02-19 08:50:00.0

Can my customer modify the Amy® sun protect io preset automatism threshold to adapt the automation behaviour to his habits?

(7) 2024-02-19 08:46:00.0

How to activate temperature feedback on Amy® 1 channel io to associate it with TaHoma®?

(4) 2024-02-19 08:34:00.0

How to replace the battery of Amy® io?

(4) 2024-02-19 08:28:00.0

What is the Transportation Mode and how to deactivate it on Amy® io?

(6) 2024-02-19 08:24:00.0

Can Amy® sun protect be switched to a connected environment with TaHoma®?

(1) 2023-12-08 08:40:00.0

What should I do if I selected the wrong video doorphone model during the installation?

(3) 2023-12-08 08:40:00.0

What should I do if I experience a blue screen on the monitor of my video doorphone with the connectivity module?

(1) 2023-12-08 08:39:00.0

How to connect the connectivity module to the monitor of my video doorphone?

(2) 2023-12-08 08:39:00.0

What should I do if my connected video doorphone does not turn on?

(4) 2023-12-08 08:38:00.0

How to uninstall the indoor monitor to connect the Connectivity module?

(5) 2023-12-08 08:37:00.0

How to install the Connectivity module for video doorphone?

(7) 2023-12-08 08:36:00.0

What do the different pictograms on the V®500 Connect home screen correspond to?

(2) 2023-12-08 08:36:00.0

What are the video doorphone compatible with the connectivity module?

(3) 2023-12-08 08:35:00.0

How to delete an io product from the V®500 Pro io Connect?

(2) 2023-12-08 08:34:00.0

How to store a group of io products on the V®500 Pro io Connect?

(4) 2023-12-08 08:33:00.0

How to add a Somfy io equipment to the V®500 Pro io Connect?

(9) 2023-12-08 08:33:00.0

How to add a Somfy io Scenario launcher to the V®500 Pro io Connect?

(2) 2023-12-08 08:32:00.0

Can I associate io-homecontrol® equipment on the V®500 Pro io connect?

(4) 2023-12-08 08:30:00.0

How to install the V®500 Connect Pro io?

(0) 2023-12-08 08:29:00.0

How to import TaHoma® scenarios into the Somfy Protect application with my connected video doorphone?

(3) 2023-12-08 08:28:00.0

How to adjust the volume of the V®500 Connect’s outdoor panel speaker?

(0) 2023-12-08 08:28:00.0

What should I do if I experience a blue screen on the monitor of my V®350 or V®500 Connect?

(4) 2023-12-08 08:27:00.0

How to change the ringthone on the V®500 Connect with a MP3 file?

(3) 2023-12-08 08:27:00.0

What do the different general settings of the V®500 Connect correspond to?

(5) 2023-12-08 08:26:00.0

How to manage photos in the V®500 Connect's memory?

(2) 2023-12-08 08:25:00.0

How to know if a visitor has shown up in your absence with a V®500 Connect?

(3) 2023-12-08 08:24:00.0

How to change the name tag on the V®500 Connect?

(3) 2023-12-08 08:20:00.0

How to install the V®500 Connect's monitor?

(3) 2023-12-08 08:20:00.0

How to install the V®500 Connect's outdoor panel?

(8) 2023-12-08 08:19:00.0

Can I connect a second monitor to my V®350 or V®500 Connect?

(3) 2023-12-08 08:18:00.0

How to change the V®350 or V®500 Connect's Wi-Fi network?

(5) 2023-12-08 08:17:00.0

What should I do if the cables in the back of the indoor monitor come off?

(1) 2023-12-08 08:15:00.0

What should I do if my video doorphone frequently appears unavailable on the app?

(1) 2023-12-08 08:14:00.0

What does the color of the LED of the V®350 or V®500 Connect mean?

(3) 2023-12-08 08:13:00.0

How do I turn off the LED on the V®350 or V®500 Connect?

(1) 2023-12-08 08:13:00.0

How can I overcome Wi-Fi range issues between my router and the monitor of the video doorphone?

(6) 2023-12-08 08:12:00.0

What should I do if I encounter the error: "Your smartphone failed to communicate with your connected video doorphone"?

(4) 2023-12-08 08:11:00.0

What should I do if I encounter the error: "Your video doorphone failed to install"?

(1) 2023-12-08 08:10:00.0

What should I do if with my V®350 or V®500 Connect I encounter the error: "No video doorphone detected"?

(2) 2023-12-08 08:09:00.0

What should I do if with my V®350 or V®500 Connect I encounter the error: "No internet connection"?

(10) 2023-12-08 08:08:00.0

What should I do if with my V®350 or V®500 Connect I encounter the error: "this Wi-Fi network was not found"?

(4) 2023-12-08 08:08:00.0

What should I do if with my V®350 or V®500 Connect I encounter the error: "Incorrect password"?

(2) 2023-12-08 08:07:00.0

What should I do if with my V®350 or V®500 Connect I encounter the error: "Update failed"?

(1) 2023-12-08 08:06:00.0

What should I do if I encounter the message: "A problem prevent the installation of your video doorphone"?

(6) 2023-12-08 08:04:00.0

What should I do if I encounter the message: "Your connected video doorphone is already installed"?

(1) 2023-12-08 08:02:00.0

What should I do if with my V®350 or V®500 Connect I encounter the message: "Faulty internet connection"?

(1) 2023-12-08 07:58:00.0

What should I do if with my V®350 or V®500 Connect I encounter the message: "Unexpected error"?

(1) 2023-12-08 07:57:00.0

Where can I find the MAC number of my V®350 or V®500 Connect?

(2) 2023-12-08 07:57:00.0

What happens if my V®350 or V®500 Connect loses Wi-Fi connection?

(2) 2023-12-08 07:56:00.0

If I replace an existing video doorphone by the Somfy V®350 or V®500 Connect, can I keep the previous connections?

(3) 2023-12-08 07:55:00.0

How do I connect the V®350 or V®500 Connect to the Somfy Protect app?

(1) 2023-12-08 07:54:00.0

What mobile apps are available for Somfy Protect?

(5) 2023-12-08 07:53:00.0

What are the required elements for installing a V®350 or V®500 Connect?

(3) 2023-12-08 07:52:00.0

How to wire a Somfy video doorphone?

(2) 2023-12-08 07:50:00.0

How to identify the model of a Somfy video doorphone?

(12) 2023-11-28 09:14:00.0

How can the Zigbee channel be changed in TaHoma app without deleting and restarting the entire project?

(4) 2023-11-28 09:05:00.0

If the Zigbee motor QR code can not be scanned, how to make the link between the APP and the motor?

(8) 2023-11-22 08:41:00.0

How to remove a product from a Zigbee network?

(1) 2023-11-22 08:40:00.0

With the TaHoma switch solution, is a remote mandatory in the Zigbee system?

(6) 2023-11-22 08:36:00.0

What is the Zigbee range?

(4) 2023-11-22 08:35:00.0

Does the Ysia remote send commands directly to the Zigbee motor?

(13) 2023-11-22 08:33:00.0

Can we let the charger connected to the Zigbee Wirefree motor?

(6) 2023-11-22 08:33:00.0

Why do I have to scan a remote control QR code to pair a Zigbee motor on TaHoma app?

(5) 2023-11-22 08:31:00.0

What kind of Zigbee devices can be regrouped on a individual control?

(9) 2023-11-22 08:29:00.0

Is it possible to control a Zigbee motors with a remote in case of a power outage?

(5) 2023-11-22 08:27:00.0

What happens with my Zigbee products if the internet is down?

(7) 2023-11-22 08:26:00.0

Is it possible to perform the commissioning of the Zigbee system without internet connexion through Tahoma Pro app?

(6) 2023-11-22 08:24:00.0

Is my customer able to modify the Zigbee motor settings?

(3) 2023-11-22 08:23:00.0

When Somfy Zigbee products will be compatible with Matter?

(5) 2023-11-22 08:21:00.0

What Zigbee 3.0 third party products are compatible with TaHoma switch?

(7) 2023-11-22 08:19:00.0

Are the Zigbee motors still working if the TaHoma switch is powered Off?

(12) 2023-11-22 08:17:00.0

What does a TaHoma ready solution mean in the Somfy Zigbee ecosystem?

(25) 2023-11-22 08:16:00.0

What is the maximum number of routers and devices that can be installed in a Zigbee System?

(7) 2023-11-22 08:14:00.0

What is a router in the Zigbee ecosystem and what are its features?

(6) 2023-11-22 08:09:00.0

What are the main benefits using Zigbee?

(12) 2023-11-22 08:01:00.0

How many remotes can be bound to a Zigbee motor and how many Zigbee motors can be paired to a remote?

(10) 2023-09-07 09:41:00.0

What are the minimum compatible OS supported by the TaHoma by Somfy app?

(6) 2023-09-06 13:03:00.0

What is the ideal humidity level?

(4) 2023-09-06 13:00:00.0

Why use a professional range temperature sensor?

(4) 2023-09-06 12:54:00.0

What is the most suitable location to install my temperature sensor?

(8) 2023-09-06 12:27:00.0

How to calibrate the CO2 OPEN'R sensor?

(2) 2023-09-06 12:24:00.0

Why use an "NDIR" CO2 sensor?

(3) 2023-09-06 12:13:00.0

Why measure CO2 level?

(3) 2023-07-20 07:12:00.0

What is happening to my Legrand products if I stay on TaHoma Classic?

(10) 2023-06-22 16:00:00.0

What are the available settings on my Roly Smart io motor?

(13) 2023-06-22 15:58:00.0

What are the available settings on my Elixo Smart io motor?

(19) 2023-06-08 15:18:00.0

What are the available settings on my Dexxo Compact io motor?

(6) 2023-05-16 16:09:00.0

Can we offer smart equipment to the installers for managing Pergola RGS io installation?

(11) 2023-05-16 16:05:00.0

Can we offer smart equipment to the end-users for controlling their Pergola RGS io?

(2) 2023-05-16 16:04:00.0

Is the Pergola RGS io compatible with my accessories?

(7) 2023-05-16 16:01:00.0

Is the dimension of the Pergola RGS io the same as the other motor from the Somfy Terrace offer?

(3) 2023-05-16 15:59:00.0

Can the Pergola RGS io manage system with locks?

(4) 2023-05-16 15:56:00.0

Is Pergola RGS io motor compatible with wind & sun sensors?

(7) 2023-05-16 15:50:00.0

Are the length fabric compensation and the back impulse available with Pergola RGS io?

(4) 2023-05-16 15:47:00.0

Do we have to learn new ergonomics with the Pergola RGS io?

(7) 2023-05-16 15:39:00.0

Will there be un-intempestive stops due to the wind with Pergola RGS io?

(5) 2023-05-16 15:29:00.0

What is the difference between the end-product failure detection and an obstacle detection?

(6) 2023-05-16 15:06:00.0

Is the Pergola RGS io motorisation dedicated for all type of fabric pergolas?

(44) 2023-04-24 16:18:00.0

What are the available settings on my motor with TaHoma pro app?

(15) 2023-04-24 16:08:00.0

Are my Keygo io remote controls compatible with my new Dexxo Compact io motor?

(6) 2023-04-04 06:56:00.0

How to make the magnetics end-limit magnets of Elixo less visible?

(3) 2023-03-08 08:15:00.0

(6) 2023-03-03 13:34:00.0

What happens to my floors when switching from TaHoma Classic to TaHoma by Somfy app?

(19) 2023-03-03 13:31:00.0

What happens to my scenes, smarts and schedules when switching from TaHoma Classic to TaHoma by Somfy app?

(17) 2023-03-03 13:29:00.0

What happens to my products when switching from TaHoma Classic to TaHoma by Somfy app?

(11) 2023-03-03 13:28:00.0

What is happening to my Sonos products if I stay on TaHoma Classic app?

(13) 2023-03-03 13:26:00.0

How can I go back to TaHoma Classic app once I already migrated to Tahoma by Somfy app?

(11) 2023-03-03 13:25:00.0

Which features will I lose if I switch from TaHoma Classic to TaHoma by Somfy app?

(18) 2023-03-03 13:21:00.0

Which compatibilities will I lose if switch from TaHoma Classic to TaHoma by Somfy app?

(16) 2023-03-03 13:14:00.0

Why should I switch from TaHoma Classic app to TaHoma by Somfy app?

(10) 2022-11-23 14:37:00.0

Is the retrofit kit for Elixo magnetic end-limit compatible with the solar solution?

(5) 2022-09-16 09:10:00.0

What if you can not programm a remote control with the Lock Controller io?

(12) 2022-09-16 09:07:00.0

What happens with my Lock Controller io in case of power failure?

(5) 2022-09-16 09:04:00.0

What if you loose the remote control of a Lock Controller io?

(9) 2022-09-16 09:01:00.0

What I have to do with the Lock Controller io if I move?

(4) 2022-09-16 08:57:00.0

What if the lock status of the Lock Controller io does not correspond to the status displays on TaHoma app?

(6) 2022-09-16 08:50:00.0

What if the activation time for locking/unlocking the door control with a Lock Controller io does not correspond to the desired activation time?

(4) 2022-09-16 08:45:00.0

What if a locking/unlocking door control by a Lock Controller io is not functioning?

(6) 2022-09-16 08:37:00.0

What if a lock-only door does not unlock?

(3) 2022-09-16 08:33:00.0

How to use a TaHoma Switch / Connexoon / TaHoma DIN-Rail S with a Lock Controller io?

(8) 2022-09-16 08:28:00.0

How to use a Keypad io with a Lock Controller io?

(6) 2022-09-16 07:25:00.0

How to use a KEYTIS io with a Lock Controller io?

(5) 2022-09-16 07:22:00.0

How to use a KEYGO io with a Lock Controller io?

(3) 2022-09-16 07:17:00.0

How to use a Smoove io with a Lock Controller io?

(6) 2022-09-16 07:16:00.0

How to reset the Lock Controller io?

(12) 2022-09-16 07:09:00.0

How to link the Lock controller io with TaHoma Switch / Connexoon / TaHoma DIN-Rail S?

(8) 2022-09-16 06:53:00.0

How to link the Lock Controller io to a Somfy Keypad io?

(9) 2022-09-16 06:41:00.0

How to link the Lock Controller io to a KEYTIS io?

(10) 2022-09-07 06:57:00.0

How to link the Lock Controller io to a Keygo io?

(6) 2022-09-07 06:53:00.0

How to link the Lock Controller io to a Smoove io?

(4) 2022-09-07 06:49:00.0

How to check if the Lock Controller io wiring is working properly?

(14) 2022-09-07 06:42:00.0

How to configure the door's profile on Lock Controller io?

(10) 2022-09-07 06:38:00.0

How to wire the Lock Controller io?

(9) 2022-09-07 06:35:00.0

How to install the Lock Controller io on a flush mount box?

(9) 2022-09-07 06:15:00.0

How to install the Lock Controller io on a DIN-Rail?

(12) 2022-09-07 06:05:00.0

What are the Lock Controller io features?

(9) 2022-09-07 06:01:00.0

What if you experience radio interference with your Lock Controller io?

(17) 2022-07-29 07:06:00.0

A doubt about the Elixo magnets position?

(13) 2022-07-08 06:00:00.0

Why the LED is not lighting up in front of the magnet?

(13) 2022-07-08 05:51:00.0

Why the sliding gate does not stop in front of the magnetic end limit?

(15) 2022-07-08 05:43:00.0

What is the recommendation for the distance between the magnet and the sensor?

(12) 2022-07-06 15:14:00.0

Will it be possible to adapt the magnetic end limit with an ELIXO?

(13) 2022-07-06 15:03:00.0

Can I paint the magnets in order to integrate them completely?

(9) 2022-07-06 14:59:00.0

Is the setting of the Elixo magnetic end-limit's simple?

(13) 2022-07-06 14:50:00.0

Can I use magnetic end limit system on a sliding gate with or without a rack cover ?

(13) 2022-07-06 08:33:00.0

How to replace the electronic board on a gate opener Elixo 3S pre-2023 product?

(9) 2022-07-06 08:27:00.0

How to replace an electro mechanical end-limit on a gate opener Elixo 2000 230V RTS?

(7) 2022-07-06 08:16:00.0

How to replace an electro mechanical end-limit on a gate opener Elixo 500 / 800 RTS?

(18) 2022-07-06 08:09:00.0

How to replace an electro mechanical end-limit on a gate opener Elixo 3S?

(10) 2022-07-06 07:56:00.0

How to install a magnetic end-limit on a gate opener Elixo 2000 230V?

(32) 2022-07-06 07:32:00.0

How to install a magnetic end-limit on a gate opener Elixo 3S?

(12) 2022-07-06 07:32:00.0

How to install a magnetic end-limit on a gate opener Elixo 500 / 800 RTS?

(18) 2022-02-25 15:48:00.0

When and how to replace a Somfy solar motor battery?

(4) 2022-01-07 13:15:00.0

(1) 2021-12-20 13:21:00.0

(7) 2021-12-07 15:31:00.0

My customer wants to use his screens to reduce his energy consumption. What can I propose?

(6) 2021-12-07 15:27:00.0

I want to protect my customers screen powered by a Sunea 40 solar IO from the wind which solution can I propose?

(3) 2021-12-07 15:23:00.0

On which connector of the Sunea 40 solar IO should I do the double power cut to reset the motor?

(14) 2021-12-07 15:22:00.0

Should I change the entire Sunea 40 solar io solution when the battery can be loaded anymore?

(10) 2021-12-07 15:21:00.0

Should I put cable in the arm of the awning to connect the Sunea 40 solar io of the Valance?

(7) 2021-12-07 15:19:00.0

Can I offer to my customer one remote control for his entire terrace?

(4) 2021-12-07 15:18:00.0

I have to change the way I set a solar-powered motor?

(4) 2021-12-07 15:17:00.0

During the installation of a solar-powered screen the façade of my customer will be damaged?

(6) 2021-12-07 15:15:00.0

I will have more aftersales calls due to the battery of the Sunea 40 solar io?

(7) 2021-12-07 13:56:00.0

Do I need a training before installing the Sunea 40 solar io?

(5) 2021-12-07 13:54:00.0

Does the installation of a solar-powered screen take more time than the installation from a grid motor?

(2) 2021-12-07 13:53:00.0

Why should I keep the antenna outside the end-product?

(2) 2021-12-07 13:51:00.0

In case the Sunea 40 solar IO is not operating anymore, how can I make a quick diagnosis ?

(4) 2021-12-07 13:49:00.0

How long will the Sunea 40 Solar IO operate in total black-out?

(3) 2021-12-07 13:48:00.0

Does it exist a solution if the result from the Somfy Solar App is negative?

(3) 2021-12-07 13:45:00.0

There is something in front of the solar panel (e.g : a tree, a balcony, etc.) would the solar-powered screen work normally?

(5) 2021-12-07 13:43:00.0

The window is north oriented, would the solar-powered screen run properly?

(14) 2021-12-06 13:26:00.0

What is the procedure for replacing a TaHoma DIN-Rail V1 to a V2 version?

(12) 2021-12-06 13:23:00.0

Will the TaHoma Classic app be compatible with the new TaHoma DIN-Rail V2?

(13) 2021-11-30 13:42:00.0

Are TaHoma DIN-Rail V2 Compatibilities the same as the TaHoma Switch?

(9) 2021-11-30 13:29:00.0

How to recognize a TaHoma DIN-Rail version?

(15) 2021-11-30 12:41:00.0

What can I do as profesionnal if the TaHoma DIN-Rail I'm configuring is not connected to internet ?

(5) 2021-11-30 12:38:00.0

Could I install the TaHoma DIN-Rail V2 inside a metallic or partially metallic cabinet?

(7) 2021-11-30 12:36:00.0

What is the meaning of the LED colors displayed on my TaHoma DIN-Rail V2?

(5) 2021-11-30 12:25:00.0

What can I do with the "Prog"&"Reset"buttons located in the front of the TaHoma DIN-Rail V2?

(44) 2021-11-24 13:09:00.0

(7) 2021-10-21 07:33:00.0

How do I pair the Keypad with a Roller Shutter?

(4) 2021-10-21 07:30:00.0

How do I change the master code of the Keypad?

(1) 2021-10-21 07:28:00.0

Is the keyboard of my Keypad illuminated at all times or only when in use?

(1) 2021-10-21 07:26:00.0

Is the Keypad IO or RTS compatible with a Somfy Doorlock or alarm?

(2) 2021-10-21 07:25:00.0

Can the backlight intensity of the Keypad be changed?

(0) 2021-10-21 07:24:00.0

Should the code of the Keypad be only 4 digits?

(2) 2021-10-21 07:22:00.0

How to reset the Keypad?

(1) 2021-10-21 07:21:00.0

Why is the Keypad backlight not working?

(1) 2021-10-21 07:19:00.0

Is the Keypad protected from the rain?

(0) 2021-10-21 07:17:00.0

Does the Keypad need power supply?

(0) 2021-10-21 07:16:00.0

Can I wire the Keypad to an equipment?

(0) 2021-10-21 07:15:00.0

Can the Keypad control a roller shutter?

(1) 2021-10-21 07:14:00.0

Is the Keypad compatible with products from other brands?

(0) 2021-10-21 07:12:00.0

Is it possible to put a 3 digits code on the Keypad?

(0) 2021-10-21 07:10:00.0

What exactly does the reset do to the Keypad?

(0) 2021-10-21 07:04:00.0

What motors are compatible with the Keypad?

(2) 2021-10-21 07:03:00.0

What is the difference between the KEYPAD 2 RTS/IO and the KEYPAD 2 IO PREMIUM?

(0) 2021-10-21 07:00:00.0

How activate/deactivate the sound of the Keypad?

(2) 2021-10-21 06:54:00.0

Why is it impossible to slide the front face of the Keypad in the back cover?

(2) 2021-10-21 06:48:00.0

Why can’t I completely unscrew the screw under the Keypad?

(680) 2021-08-31 07:52:00.0

(48) 2021-01-26 14:35:00.0

How do I maintain Door Keeper?

(14) 2021-01-26 14:32:00.0

How do I contact Somfy's help and support?

(8) 2021-01-26 14:31:00.0

What is Door Keeper's warranty?

(7) 2021-01-26 11:18:00.0

How do I receive security notifications?

(10) 2021-01-26 11:15:00.0

What is IntelliTAG™ technology?

(8) 2021-01-26 11:13:00.0

With Door Keeper, is the sensitivity of the detectors adjustable?

(7) 2021-01-26 11:12:00.0

How do I react to security notifications?

(9) 2021-01-26 11:11:00.0

What should i do if a badge is lost or stolen?

(13) 2021-01-26 11:10:00.0

Where do I find all the existing access to a lock in the Somfy Keys app?

(5) 2021-01-26 11:08:00.0

How do I change or remove guest access in the Somfy Keys app?

(9) 2021-01-26 11:01:00.0

How do I invite someone to access my door lock?

(7) 2021-01-26 11:00:00.0

While the Door Keeper battery is charging, are accesses saved?

(7) 2021-01-26 10:56:00.0

How do I turn Discreet Mode on/off on my connected door lock?

(7) 2021-01-26 10:53:00.0

How do I turn the Leave & Lock on/off on my connected door lock?

(14) 2021-01-26 10:48:00.0

How to reset Door Keeper?

(10) 2021-01-26 10:46:00.0

I have a connected door lock and I'm moving : how to proceed ?

(4) 2021-01-26 10:45:00.0

Can I turn off my connected door lock/unlock from the center button?

(15) 2021-01-26 10:39:00.0

How do I set Door Keeper's stops?

(15) 2021-01-26 10:37:00.0

Can I use Door Keeper if my door does not have an exterior handle?

(7) 2021-01-26 10:36:00.0

How is Door Keeper installed?

(9) 2021-01-26 10:27:00.0

How do I lock and unlock my door remotely?

(19) 2021-01-26 10:26:00.0

What do the lights on the Door Keeper motor mean?

(6) 2021-01-26 10:18:00.0

Can i still use the metal keys with my connected door lock?

(9) 2020-12-18 15:16:00.0

In case the Oximo solar io system is not operating anymore, how can I know where the issue comes from ?

(7) 2020-12-18 15:15:00.0

In which cases should I take the antenna out of the rolling shutter box ?

(12) 2020-12-18 15:13:00.0

Will Oximo Solar io work properly if there is something in front of the solar panel (e.g : a tree, a balcony, etc.) ?

(8) 2020-12-18 15:10:00.0

Will Oximo Solar io work properly if there is no direct sun on the windows (e.g : north oriented) ?

(23) 2020-11-25 15:01:00.0

With TaHoma switch and TaHoma DIN-Rail V2, can we launch Advanced Scenes functions from RTD opening and/or presence sensors?

(12) 2020-11-25 15:00:00.0

Will there be mobile app continuity for the TaHoma V2 Boxes with the launch of the new TaHoma switch?

(25) 2020-11-25 14:59:00.0

With which sensors TaHoma switch and TaHoma DIN-Rail are compatible with?

(6) 2020-11-25 14:58:00.0

Will the current version of the TaHoma app remain available? What about Conexoon apps?

(4) 2020-11-25 14:57:00.0

Will I still have a web interface for controlling my house with TaHoma switch and TaHoma DIN-Rail?

(5) 2020-11-25 14:56:00.0

What is the procedure for replacing a TaHoma V2 with a TaHoma switch?

(16) 2020-11-25 14:15:00.0

Can my customer reset their device with TaHoma switch or TaHoma DIN-Rail V2?

(10) 2020-11-25 14:14:00.0

What internet speed do I need for my TaHoma switch and TaHoma DIN-Rail V2 to work properly?

(2) 2020-11-25 14:13:00.0

What is the procedure for replacing a TaHoma V2 with a TaHoma switch?

(24) 2020-11-25 14:12:00.0

What functions are available with TaHoma switch / TaHoma DIN-Rail V2 and partner products?

(9) 2020-11-25 14:11:00.0

Is the geolocation function integrated into the TaHoma switch or TaHoma DIN-Rail V2?

(17) 2020-11-25 14:09:00.0

What happens to my TaHoma switch or my TaHoma DIN-Rail V2 if the internet stops working?

(19) 2020-11-25 13:59:00.0

Up to how many devices and scenes can I configure with the TaHoma switch or TaHoma DIN-Rail V2?

(13) 2020-10-22 14:14:00.0

The pairing between my TaHoma box and my Somfy thermostatic valve io failed. What should I do?

(13) 2020-10-22 14:11:00.0

How can I switch the Somfy thermostatic valve io to pairing mode?

(13) 2020-10-22 14:09:00.0

Why doesn’t the thermostatic valve light up when I remove the product's tab?

(10) 2020-10-22 14:02:00.0

How should I choose the right adapter for my thermostatic valve among those provided?

(11) 2020-10-22 11:57:00.0

What happens in case of an Internet or a power cut? Is the Somfy thermostatic valve io still working?

(19) 2020-10-22 11:54:00.0

Can I still use the Somfy thermostatic valve io if I don’t have a TaHoma box?

(14) 2020-10-22 11:53:00.0

What are the prerequisites for using the Somfy thermostatic valve io?

(10) 2020-10-22 11:46:00.0

Is the Somfy thermostatic valve io compatible with my installation?

(11) 2020-10-21 13:34:00.0

I have a connection problem between my thermostat and my bridge.

(7) 2020-10-21 13:32:00.0

I have a connection problem between my thermostat and my receiver.

(8) 2020-10-21 13:28:00.0

Even if the application is correctly configured, my heating system does not react to the orders sent from the Somfy thermostat.

(5) 2020-10-21 13:26:00.0

Why are my exemptions in the mobile application not taken into account directly by my thermostat?

(4) 2020-10-21 13:19:00.0

Is the Somfy thermostat still working in case of an internet or power cut?

(5) 2020-10-21 13:15:00.0

What is the summer/cooling mode available on the Somfy connected thermostat app?

(7) 2020-10-21 13:11:00.0

How many thermostats can I manage with my account?

(7) 2020-10-21 13:10:00.0

What is the maximum number of receivers that I can add to a thermostat?

(6) 2020-10-21 13:08:00.0

What is the difference between the 1st generation and the 2nd generation Somfy connected thermostats?

(12) 2020-10-21 12:59:00.0

What is the difference between the wired and radio versions of the thermostat?

(8) 2020-10-21 12:57:00.0

What are the prerequisites for using the thermostat?

(10) 2020-10-21 12:55:00.0

Is the Somfy thermostat a good option for underfloor heating?

(10) 2020-10-21 12:51:00.0

Is my heating system compatible with my Somfy connected thermostat?

(7) 2020-10-21 12:44:00.0

The LED on my internet bridge changes to solid green but the connected thermostat mobile application informs me that installation was not successful.

(10) 2020-10-21 12:39:00.0

When I attempt to select the wifi network of my bridge, I do not have an SSID network named “Gateway_XXXX”.

(4) 2020-10-21 12:37:00.0

My WiFi network cannot be found by the thermostat app and/or is not indicated in the list of networks available.

(7) 2020-10-21 12:29:00.0

I have a problem installing my radio receiver. When I press the “Prog” button on the thermostat, the LEDs do not flash.

(7) 2020-10-21 12:27:00.0

The thermostat does not switch on when I insert the batteries.

(15) 2020-10-21 12:26:00.0

I can't access the Somfy activation website for my thermostat, what can I do?

(9) 2020-10-21 12:22:00.0

How can I reset the account associated to the thermostat?

(7) 2020-10-21 12:18:00.0

What should I do if my thermostat cannot be activated?

(20) 2020-10-21 12:11:00.0

How do I find the PIN for my thermostat?

(26) 2020-09-21 15:52:00.0

How to pair products to TaHoma pro app, by application ?

(11) 2020-08-26 14:31:00.0

With TaHoma pro app, can I delegate aftersales service to another installer?

(12) 2020-08-26 14:31:00.0

Do I have to support my customer on products added himself after the initial installation?

(14) 2020-08-26 14:30:00.0

Can I make modifications on a TaHoma installation without customer’s agreement?

(11) 2020-08-26 14:29:00.0

Can I access my customer’s TaHoma installation at any time?

(13) 2020-08-26 14:24:00.0

In Serv-e-Go tool, will I see the products added by my customer after the initial installation?

(9) 2020-08-26 14:24:00.0

Are products from other brands of the Somfy Group compatible with TaHoma pro app?

(17) 2020-08-26 14:23:00.0

Are products from other brands compatible with Serv-e-Go tool ?

(9) 2020-08-26 14:22:00.0

If I use an io-homecontrol receiver, will I be able to monitor all the wired products in Serv-e-Go?

(9) 2020-08-26 14:21:00.0

Is there a difference between RTS equipment and io-homecontrol product?

(14) 2020-08-26 14:16:00.0

Which products are compatible with Serv-e-Go??

(17) 2020-08-26 14:10:00.0

Can I access the Serv-e-Go tool from my smartphone or tablet?

(11) 2020-08-26 14:09:00.0

In Serv-e-Go, can I access the detailed view of the connected installation of my customer without his agreement?

(11) 2020-08-26 14:07:00.0

How can I view a TaHoma installation among my list of installations in Serv-e-Go tool?

(5) 2020-08-26 14:06:00.0

How do I access to Serv-e-Go tool?

(34) 2020-08-03 14:49:00.0

My customer already has a TaHoma, and I would like to monitor the installation from Serv-e-Go tool, is this possible?

(20) 2020-08-03 14:47:00.0

I have already activated many boxes but via the Somfy-Connect website. Will these boxes be displayed in the Serv-e-Go tool as well?

(21) 2020-08-03 14:47:00.0

I have already activated many boxes using the Somfy Pro website. Will these boxes be displayed automatically in Serv-e-Go?

(21) 2020-08-03 14:46:00.0

Is it necessary to register the TaHoma in Serv-e-Go tool?

(32) 2020-08-03 14:45:00.0

Is it necessary to install a TaHoma for my customer to access its installation in Serv-e-Go?

(30) 2020-08-03 14:24:00.0

My customer does not have access yet to the new TaHoma application, can I still access my customer's interface from the TaHoma Pro application?

(35) 2020-08-03 14:24:00.0

How do I access my client's TaHoma application?

(20) 2020-08-03 14:21:00.0

I can't connect the TaHoma to the Internet, what should I do ?

(31) 2020-08-03 12:30:00.0

Can I still pair products to TaHoma without Internet access?

(26) 2020-08-03 12:28:00.0

Which products can I pair to TaHoma switch ?

(30) 2020-08-03 12:26:00.0

To pair a product: choose by application or by protocol, what are the differences?

(47) 2020-08-03 12:26:00.0

How to pair products to TaHoma, by protocol ?

(36) 2020-08-03 11:49:00.0

How do I remove a customer installation from my list?

(40) 2020-08-03 11:47:00.0

There is no Internet on the construction site or at my customer's, can I still set up the TaHoma ?

(24) 2020-08-03 11:47:00.0

Can I assign a customer TaHoma already activated ?

(29) 2020-08-03 11:46:00.0

Can I continue to register boxes on the Somfypro website?

(22) 2020-08-03 11:45:00.0

The registration procedure has changed, we don't need to fill in the customer's email anymore?

(26) 2020-08-03 11:44:00.0

I can't scan the TaHoma QR code, how can I do it?

(23) 2020-08-03 11:43:00.0

Where can I find the TaHoma QR code?

(44) 2020-08-03 11:41:00.0

How to register a customer box ?

(32) 2020-08-03 11:21:00.0

I registered a TaHoma, my customer then activated it, but I can't find it in my list.

(32) 2020-08-03 10:01:00.0

I can't find a client TaHoma in my list, how can I do it?

(48) 2020-08-03 10:00:00.0

How to find a customer box?

(52) 2020-08-03 09:52:00.0

Can I use the application if I don't have a mobile network or the Internet?

(86) 2020-08-03 09:51:00.0

Do the sub-accounts have the same view as the main account?

(74) 2020-08-03 09:48:00.0

I would like to create an access for other people in my company, how can I do this?

(58) 2020-08-03 09:41:00.0

I don't have access to the Somfypro website, can I still access to the application?

(153) 2020-08-03 09:40:00.0

How to access the TaHoma Pro application?

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