Serv-e-go online maintenance tool
Serv-e-Go
Your new diagnostic and maintenance tool
With Serv-e-Go, which is accessible from the Somfy professional website, you can provide maintenance by remote (from your computer or tablet) for your customers who have motorised equipment which uses the io-homecontrol radio protocol (shutter, blind, store, pergola, gate or garage door) and is connected to a home automation box (TaHoma® or Connexoon).
What are the benefits for you as a professional?
- ACCESS to your connected boxes
Keep track of all your connected boxes.
- VIEW at a glance
Get a full view of all the connected devices in your customer's home: roller shutter, external venetian blind, outdoor screen, terrace awning, pergola, gate or garage door. - DIAGNOSE from your computer screen
Provide a clear diagnostics and better prepare service calls. - RECONFIGURE from anywhere
Change specific settings (with customer’s approval) and avoid unnecessary service calls.
> Your onsite visit is well prepared you will leave more quickly.
> You avoid unnecessary trips and therefore save precious time.
Check alert messages and react even before your customers detect a problem.
Serv-e-Go, as simple as Somfy
How does it works?
Do you want to activate a home automation box for your customer and manage it by remote with the Serv-e-Go service?
- Box/Service activation:
Login to your account on the Somfy professional website and activate your customer box and service. - Box installation:
Install the customer box and pair devices. - Box/Service validation:
Your customer must now activate their box and authorise remote management.
Your customers are happy!
- Their devices will be in perfect working order without having to wait for a service call.
- They have access to specialised and timely assistance.
- They can rely on support from technically and digitally savvy experts.
Customers stories
Why choose Serv-e-go ?
"Help, my roller shutter is not working!"
In a few seconds, you can log on to the tool, check the device status, provide a diagnosis and plan your service call.
In a few seconds, you can log on to the tool, check the device status, provide a diagnosis and plan your service call.
"Hello, I would like a new remote control for my gate..."
Use the tool to pair a new remote control to one or several connected devices for your customer’s motorised gate. No service call needed!
Use the tool to pair a new remote control to one or several connected devices for your customer’s motorised gate. No service call needed!
