FAQ DOOR KEEPER

Door Keeper Security

• How do I change or remove guest access?

Only the Owner and the Administrators can change the access rights. In the app, go to Manage Access. Select the affected Kit and change or delete access.    

• How do I receive security notifications?

To receive all notifications sent by Door Keeper, go to your smartphone settings and allow notifications sent by the app.   Also consider in the app to select the sending of...

• What should i do if a badge is lost or stolen?

On the app turn off this badge as soon as possible. To do this, go to the " Manage My Access tab ".    

• What is IntelliTAG™ technology?

IntelliTAG ​​​​​​​TM technology detects the vibrations of an attempted intrusion even before the break-in and deters intruders before they enter your home by triggering your alarm system. ...

• How do I invite someone?

The Owner and the Administrators can create and share access. To do so, in the app, go to " Manage Access " then " New Kit " and " New Keys ". This new access key can be access via the app, a...

• Is the sensitivity of the detectors adjustable?

NO . The sensitivity of the detectors is not adjustable.   The closing sensor allows you to view the status of the door (open/closed, locked/unlocked) at any time. So if the door has...

• How do I react to security notifications?

Door Keeper sends security notifications when your home door has remained open and vibrations from an attempted intrusion are detected. These allow you to anticipate any break-ins.   ...

• Where do I find all the existing access to a lock?

In the app, go to " Manage Access ", " keychain " tab. You will have all the modes of access of the locks.    

• While the battery is charging, are accesses saved?

When the battery is not present, access is not recorded. You also don't have remote notifications of the actions of the Door Keeper engine.