FAQ connected thermostat

ACTIVATION & INSTALLATION

• How do I find the PIN for my thermostat?

      The format of the serial number of your thermostat is...

• How can I reset the account associated to the thermostat?

    To reset the account: Press on the reset button, named “RST”, at...

• The thermostat does not switch on when I insert the batteries.

      To determine the reason for the product defect, please...

• I have a problem installing my radio receiver. When I press the “Prog” button on the thermostat, the LEDs do not flash.

      To determine the reason for the product fault, please perform...

• My WiFi network cannot be found by the thermostat app and/or is not indicated in the list of networks available.

      First, check that your Internet router is switched on. ...

• When I attempt to select the wifi network of my bridge, I do not have an SSID network named “Gateway_XXXX”. 

      This question does not apply for 2nd generation Somfy...

• The LED on my internet bridge changes to solid green but the mobile application informs me that installation was not successful.

    Start the pairing procedure again and activate your thermostat again. ...

• I can't access the Somfy activation website, what can I do?

      Check that you are using the latest version of your Internet...

• What should I do if my thermostat cannot be activated?

      Check that: •    the PIN that you have...