FAQ Connected thermostat

Troubleshooting

• Even if the application is correctly configured, my heating system does not react to the orders sent from the Somfy thermostat.

    Please perform the following checks: First, check that your...

• I have a connection problem between my thermostat and my receiver.

    To determine the reason for the product defect, please perform the...

• I have a connection problem between my thermostat and my bridge.

    To determine the reason for the product defect, please perform the...

• Why are my exemptions in the mobile application not taken into account directly by my thermostat?

    The exemptions in the mobile application are synchronised with the...