FAQ SERV-E-GO

Activation & Installation

• Is it necessary to install a TaHoma for my customer?

    Yes. You must install a TaHoma for your customer, and pair products...

• Is it necessary to register the TaHoma ?

    Yes. You must register the TaHoma via the Somfy Pro website. This...

• I have already activated many boxes but via the Somfy-Connect website. Will these boxes be displayed also?

    Boxes activated via the Somfy-Connect website are not assigned to...

• I have already activated many boxes using the Somfy Pro website. Will these boxes be displayed automatically?

    Yes. All boxes already activated via the Somfy BtoB website (so...

• My customer already has a TaHoma, and I would like to monitor the installation from the tool, is this possible?

    You must first assign the TaHoma box to your professional account,...