FAQ Serv-e-Go

Support & troubleshooting

• Can I access my customer’s installation at any time?

    Once your customer has validated the service, you can access the...

• Can I make modifications without customer’s agreement?

    No, you will not be able to make any modifications without your...

• Do I have to support my customer on products added himself after the initial installation?

    No, this tool does not oblige you to support your customer on products...

• Can I delegate aftersales service to another installer?

    The tool does not allow you to transfer an installation from one...