Serv-e-Go​

Serv-e-Go​

THE POWER TO SERVICE REMOTELY​

Serv-e-Go is Somfy’s online maintenance tool for connected equipment. It gives you an overall view of your installations, helping you diagnose problems and prepare better for customer visits. Some issues can even be solved remotely. You spend less time on the road, and more time on activities that have greater value for your business.​

Serv-e-Go makes a clear diagnosis every time

Get full visibility

Serv-e-Go lists all the smart home products that you’ve installed and shows you its current status.
You know exactly how things are going for all your customers.

Stay ahead

Smart devices makes remote troubleshooting possible. Get fully prepared for visits by planning the time and equipment required. You save time for both yourself and your customer.

Be responsive

Quickly service a customer and reconfigure remotely, without leaving your office. You even receive alerts and can take action before your customers are aware there’s a problem.

SERVICING MADE simple

  • Keep track of all your connected installations while having access to equipment and motor data.

  • Request a remote intervention to modify product parameters or to add a remote control. 

  • Quickly check and react on alerts and errors that occurred on your customer’s installation.

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Connection

POWER UP YOUR MAINTENANCE BUSINESS

69%* OF INTERVIEWED INSTALLERS

69%* OF INTERVIEWED INSTALLERS
*Source: My Somfy Lab France survey - January 2020

STATE THAT MAINTENANCE IS A LOYALTY DRIVER​

49%* OF INTERVIEWED INSTALLERS

49%* OF INTERVIEWED INSTALLERS
*Source: My Somfy Lab France survey - January 2020

STATE THAT MAINTENANCE IS A BUSINESS BOOSTER ​​

ALL COMPATIBLE SOMFY SOLUTIONS AND PARTNERS EQUIPMENT

Check here the compatibility of your product

FAQS

What is a router in the Zigbee ecosystem and what are its features?

(7) 2023-11-22 08:14:00.0

Routers are responsible for routing traffic between different nodes. They are also responsible for receiving and storing messages intended to an other router or end devices. Routers may not sleep. As such, routers are not a suitable choice for battery operated devices.

Example of routers: Smart plug, main-powered motor, ...

A router can be connected with 6 Wirefree devices maximum (router or end device). You must respect this limitation by adding additional routers every 6 Sleepy End Devices to preserve the perfomances of the system.

It is possible to have consecutive routers ("Hops") to relay signal between two Zigbee Wirefree devices. We do recommend a maximum of 6 consecutive routers.

Downloads
Serv-e-Go leaflet
Serv-e-Go user guide
TAHOMA SUITE ECOSYSTEM

DISCOVER OUR COMPLEMENTARY SERVICES

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TaHoma switch

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TaHoma Pro app

TaHoma Pro app

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Install and commission easily on your smartphone, in a fraction of the time.

 

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